Is your membership organisation keeping up with the future of digital engagement?
Outdated systems and inefficient processes could be costing you time, money, and member loyalty. This quick
assessment will help you identify gaps in your digital strategy, uncover opportunities to streamline
operations, and see where AI could enhance your member experience.
Answer 10 simple questions and receive a personalised breakdown of where you stand – plus actionable next
steps to improve efficiency, reduce costs, and drive deeper engagement.
1. How would you describe your current member experience online?
2. Can members easily self-serve (e.g., renew, update details, access resources) without staff
intervention?
3. Are you using AI to personalise member experiences (e.g., tailored content, recommendations)?
4. How much time do your team members spend on manual admin tasks?
5. Do you have real-time insights into member engagement, churn risks, and trends?
6. How personalised and automated are your member communications (emails, notifications, content)?
7. Are you using AI to suggest relevant events, courses, or resources to members?
8. Can members easily find the information they need using a smart, AI-powered search?
9. Do you use AI-driven chatbots to assist members instantly, 24/7?
10. How prepared is your organisation for the future of digital transformation and AI?
